Etihad Chauffeur Service: A Guide to Airport Transfers


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Etihad Chauffeur Service offers an unparalleled level of luxury and convenience for eligible passengers. This comprehensive guide explores every aspect of the service, from eligibility and booking to fleet details and comparisons with other airline chauffeur services.

Etihad Chauffeur Service Eligibility

The Chauffeur Service is available to eligible passengers travelling in First and Business Class. However, not all fare types are eligible for the complimentary service. The complimentary Etihad Chauffeur service is available for:

  • Guests holding confirmed reservations in
    • The Residence (P),
    • First (F, A),
    • Business Choice Plus (J) and
    • Business Choice (C, D) on Etihad-operated flights.
  • Premium guests ticketed in UAE and holding reservations in Business Value (W, Z) can use Limousine services within UAE.
  • Exclusive members of the Etihad Guest program, even when traveling in Economy on Etihad-operated flights (valid for commercial and redemption tickets).

Additional eligibility conditions include:

  • Gold and Platinum tier guests travelling on Redemption First & Business (O, I) bookings are eligible for Complimentary Chauffeur Service within the UAE for one way.
  • Guests travelling on Etihad-operated flights marketed by other airlines are not eligible according to the RBD conditions mentioned above.
  • The Chauffeur service is not applicable for Unaccompanied Minors (UM) or children between 2 and 12 years.

There are certain restrictions on complimentary Etihad Chauffeur service for guests with discounted tickets, diplomatic guests, and guests with American Airlines (AA) redemption tickets. Please refer to the Etihad Chauffeur service terms and conditions for full details on eligibility and restrictions.

For those not eligible for the free service, Etihad offers a paid chauffeur service option, which can be booked through their website or contact centre.

Booking Etihad Chauffeur Service

Etihad partners with SIXT to provide a fleet of vehicles, usually in the form of a Mercedes.

To book the complimentary Etihad Chauffeur Service, passengers can visit the Etihad Chauffeur page on the airline’s website. Alternatively, passengers can contact the Etihad Global Contact Centre on +971 600 555 666. The Etihad Chauffeur booking form is also available for booking the service. It’s essential to book the service at least 12 hours before the flight departure time.

Etihad Chauffeur Service Policies

When using Etihad Chauffeur Service, passengers should be aware of certain restrictions and limitations. The service is not applicable for transfers between respective airport terminals. The pick-up times are non-negotiable, and the driver will wait for a maximum of 25 minutes. The standard vehicle offering is a Mercedes station wagon, and it is not possible to arrange an additional car for extra baggage.

The complete terms and conditions for the service can be found on Etihad’s policy library.

Comparison with Other Airline Chauffeur Services

When comparing Etihad’s Service to other airlines, it’s essential to take into account factors such as eligibility, fleet, coverage, and booking process. While each airline has its unique offerings, Etihad’s Chauffeur Service stands out for its premium fleet and exclusive benefits for Etihad Guest members.

Emirates, being another member of the so-called “ME3” group of airlines, also offers a chauffeur service for its passengers. Similar to Etihad, the Emirates Chauffeur Drive service is available for First and Business Class passengers with the service’s coverage arguably a lot better with Emirates.

A more detailed view of Emirates Chauffeur Services can be found in our Emirates Chauffeur Service article.


Etihad Chauffeur Service provides luxury airport transfers for eligible passengers travelling in First and Business Class. The service, offered in partnership with SIXT, includes a high-quality fleet of vehicles for a comfortable and stylish ride. To take advantage of this service, passengers must meet specific eligibility requirements and book the service at least 12 hours before their flight.

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By understanding the ins and outs of Etihad Chauffeur Service, passengers can make the most of their travel experience with Etihad Airways. For more information on other airline chauffeur services, explore our articles on Turkish Airlines Exclusive Drive, Air China Chauffeured Service, and Air France Chauffeur Service.

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