Air China Chauffeured Service: An Overview of the Benefit


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When it comes to premium air travel, many airlines strive to offer a seamless experience from start to finish. Air China is no exception, providing their passengers with a complimentary ground transportation benefit called the Air China Chauffeur Service. In this article, we will explore what this service entails, how to book it, and its limitations and requirements.

Air China Chauffeured Service: What is it?

The Air China Chauffeur Service offers a luxury ground transportation option for passengers travelling with the airline. This service is designed to enhance the travel experience, providing convenience and comfort to passengers. The service is available in the following cities: Beijing, Shanghai, Chengdu, Guangzhou, Shenzhen, Chongqing, Nanjing, Hangzhou, Tianjin, and Xi’an.

Eligibility Requirements

The eligibility criteria for the Air China Chauffeur Service depend on the routes and booking classes, as shown in the table below:

RoutesBooking ClassesEligible Passengers
Europe, America, Africa, and OceaniaF, A, J, C, D, Z, RAny
Asia, Hong Kong, Macau, TaiwanF, A, J, C, D, Z, RPhoenixMiles Silver members and above
Cities covered (domestic routes)F, JPhoenixMiles Gold members and above

How to Book Air China Chauffeured Service

To book the Service, passengers and authorized trustees can follow these steps:

  1. Download the Chauffeured Transfer Service Application Form from the Air China website.
  2. Fill out the required information, including flight details, pick-up/drop-off location, and time.
  3. Send the completed form to [email protected].
  4. Air China will contact the passengers promptly through email or phone call to confirm the booking.

Limitations and Requirements for Air China Chauffeured Service

There are several key points and limitations to consider when booking the Air China Chauffeur Service:

  1. Reservation deadline:
    • Reservations for airport drop-off services must be made at least 8 hours before the flight departure time (local time).
    • Reservations for pick-up services must be made at least eight hours before the scheduled flight arrival time (local time).
  2. The service is only provided for travel between the airport terminal and the designated pick-up/drop-off location in the city.
  3. Transfers are also available for Platinum members who:
    • Travel in first or business class (F/A/J/C/D/Z) on Air China-operated Europe, Americas, Oceania, and Africa routes.
    • Travel on codeshare flights.
    • Travel on a ticket that does not start with “999”.
  4. If the passenger’s ticket number starts with “086” and is for first or business class (J/C/D/Z/R) travel on an Air China-operated flight between Beijing and Auckland, such as flights coded *NZ3888, *NZ3889, CA783, or CA784, the passenger may call 95583-1-2-3-3 to reserve a transfer service for Beijing airport.
  5. This service is not available for passengers who are travelling with infants or young children.

Comparing Air China Chauffeured Service to Other Airlines

To give you a better understanding of how the Air China Chauffeur Service compares to other airlines, let’s take a look at two examples.

Emirates offers a complimentary chauffeur service to its first and business-class passengers, with the service available in over 70 cities worldwide. The Emirates service covers a wide range of destinations and offers a seamless experience for travellers.

Turkish Airlines also provides a service called Exclusive Drive for their business and economy class passengers. Exclusive Drive is available in select U.S. and Canada gateway cities for passengers travelling from specific cities in the Middle East and Asia. While the service is complimentary for business class passengers, economy class passengers are subject to fees.

In comparison, Air China’s Service has a more limited geographic scope and is available primarily in select cities within China. The eligibility criteria also vary depending on the route and PhoenixMiles membership level, whereas Emirates and Turkish Airlines offer more straightforward eligibility requirements.

In Conclusion

Air China Chauffeur Service is a valuable benefit for eligible passengers, offering luxury ground transportation and enhancing the overall travel experience. While the service may not be as extensive as other airline chauffeur services, it still provides a level of convenience and comfort to Air China passengers. Be sure to review the eligibility requirements and limitations before booking to ensure a seamless travel experience.

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