BA’s Golden Ticket – What Are They?

PUBLICATION

Publish Date:

Modified Date:

Categories

Share

- Advertisement -
Image result for ba golden ticket

What is the BA Golden Ticket?

The British Airways golden ticket was an initiative launched in 2012 to give frequent travellers an easy way to recognise and personally commend individual crew members for exceptional service.

Unfortunately for the average traveller, the Golden Ticket program is only issued to British Airways Executive Club Gold and Gold Guest List members (Gold members get a single card where Gold Guest List status holders get two cards).

There are no obligations to award this Golden Ticket to anyone and there are no expiration dates on the tickets. Passengers can reserve this for a moment when they enjoy a level of service they would like to experience more often.


What do BA employees get from it?

Contrary to some belief, the crew member doesn’t physically get anything from being given a Golden Ticket. Rather, The Cabin Service Manager will hopefully be informed and will congratulate the crew member on their good performance that lead to getting the Golden Ticket.

Then, either the crew member themselves or the Manager will take it in to the office, where it will be entered it on to the crew members personal records. Generally though, when it is entered into the file it gives managers an opportunity to acknowledge good work. They help give an overall impression of the crew member along with other forms of recognition and other forms of performance monitoring metrics such as your personal customer satisfaction scores.

The performance of cabin crew is regularly monitored, and the Golden Ticket is a plus point on that, especially to counteract any negatives!


How to give a Golden Ticket?

there are two methods to giving a golden ticket:

  1. With the paper ticket, hand it to the employee you feel deserves the ticket
  2. while less of an interaction, you can submit the ticket online via the portal once you log in

How else can you say thanks?

If for reasons you do not have a BA Golden Ticket you can still always commend customer service agents through:

BA.com/welldone

- Advertisement -
- Advertisment -

Air Asia X Quite Zone: An Overview

When it comes to air travel, the devil is in the details. The Quiet Zone offered by Air Asia X promises a peaceful journey,...

Exploring Delta VIP Select

Dan
Dan
Travelling on Points is the brainchild of a person who loves to travel and reap the benefits of doing so. Dan enjoys sharing the knowledge of travel as he believes that the more people travel the less narrow-minded, and more tolerant, people will be of each other.

Article Comments

2 COMMENTS

  1. Usually, I don’t comment on blogs but your article is so convincing that I never stop myself to say something about it. You’re doing a great job Man, Keep it up.

    King regards,
    Harrell Valenzuela

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Related Articles

Popular Catagories