Airlines will no longer be able to avoid paying compensation to passengers without their original boarding pass. The new rule was passed by the European Court of Justice and is set to make the complaints process easier for travellers.
A new ruling by the European Court of Justice is set to change the complaints process. The decision by the ECJ now improves the compensation process for passengers, confirming that they no longer need an original boarding pass to be eligible for a complaint.
“A boarding pass only confirms information that an airline already has in its system, so it seems clear airlines have demanded a boarding pass from the passenger as a strategy to avoid the payment of compensation.”Christian Nielsen, Chief Legal Officer at AirHelp