Without a Boarding Pass? Airlines Now Banned from Withholding Compensation




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Airlines will no longer be able to avoid paying compensation to passengers without their original boarding pass. The new rule was passed by the European Court of Justice and is set to make the complaints process easier for travellers.

A new ruling by the European Court of Justice is set to change the complaints process. The decision by the ECJ now improves the compensation process for passengers, confirming that they no longer need an original boarding pass to be eligible for a complaint.

“A boarding pass only confirms information that an airline already has in its system, so it seems clear airlines have demanded a boarding pass from the passenger as a strategy to avoid the payment of compensation.”

Christian Nielsen, Chief Legal Officer at AirHelp

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Travelling on Points is the brainchild of a person who loves to travel and reap the benefits of doing so. Dan enjoys sharing the knowledge of travel as he believes that the more people travel the less narrow-minded, and more tolerant, people will be of each other.

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